Guide: The house is not installed, the furniture will be cracked , the store said: willing to pay compensation, but the customer's request for compensation of 17,000 yuan is difficult to meet the decoration.
▲Ms. Huang’s house cracked without furniture
Around April, I bought 11 plates for furniture at a home store at the intersection of the Second Ring Road and Susong Road, each for 60 yuan.
Who knows, when the house was quickly renovated, I found that the furniture that had just been fired actually cracked. A few days ago, I ran to find a business theory, asked to return all the plates and compensated for the renovation loss of 17,000 yuan, but was rejected by the merchant.
After that, I reported the situation to the home store market management department, but things have not been solved very well until now, I hope the reporters pay attention.
â—Reporter survey
The staff of the home store market management department said that it has helped to coordinate from it many times, but there is controversy about how the customer and the merchant are compensated, so things have not been resolved.
The merchant who sold the plate said that the plate purchased by Ms. Huang is the relatively thin nine-centre plate. If the decoration is not careful, it may cause the plate to crack. However, he said that he is willing to make a refund of the wardrobe sheet and compensate accordingly.
However, for the request of Ms. Huang to return all the plates and compensate 17,000 yuan, the merchant considered it unreasonable. “I can guarantee that there is no quality problem in the plate sold. If she does not believe it, she can get the relevant department for identification. If there is a problem after the appraisal, we are willing to take responsibility.â€
In response to the merchant's reply, Ms. Huang said that she would look for relevant departments to conduct quality appraisal of the purchased plates, and then discuss compensation matters.
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