As people upgrade household consumption concept, such as cabinet cabinet, clothes cabinet, bookcase, bed head cabinet, cloakroom and other custom furniture by the majority of consumers. However, due to the many standards and norms of custom furniture, once there is a dispute, the mediation will be less "ruler". In addition, the custom-made furniture contract stipulates that the form of sales that “pays in full when the order is signed†is considered by consumers to be “overlord clause†and becomes a hot spot for consumer complaints. Interviewed relevant people on these issues of complaints about custom furniture consumption.
Custom furniture complaints three hot spots
From the custom furniture store, at present, the general process of custom furniture is eight major steps: the communication between the two sides - the design of selected custom products - the designer's field measurement - to determine the design (including raw materials, size, color, etc.) - Place an order and pay the full amount - the manufacturer produces customized products - merchants ship and install - - buyer acceptance.
Comprehensive analysis of the user's dissatisfaction with the main conditions of custom furniture are as follows: First, the changes in the raw materials of custom furniture, such as white bricks, black bricks, color is not the same, the final effect is not the same; Second, customized products, The design renderings have certain discrepancies with the real objects. Third, the customized furniture is a household consumer product. The customized crowd is not the final consumer group. For example, the parents customize for their children, and the children are not satisfied.
Consumer: It’s unfair to pay the full amount
"In a friend's house to see a clothes cabinet is very good, and he wanted a custom, came into the shop asking that, to determine the next single will pay the full amount, I was on the drums, a new home and a friend's house style It’s completely different, and you can’t see the effect. If the customized product doesn’t work well, who will protect my rights?†Mr. Xu, who has just renovated the new house, complained: “The full payment is the 'overlord clause'.†Beijing A media practitioner, Miss Yu, said that she had to pay the full amount before ordering the custom furniture. "This is not so good. It is unfair to the consumer to place the full payment, so we are passive, what is fair? What about the transaction?"
Mr. Nie, a senior designer of a real estate company, also said that it is unreasonable for the custom furniture to make the full payment. It is difficult for the owner to accept such a strong clause. He suggested that the partition should be paid in proportion.
Merchant: to ensure the company's own interests
“Customized furniture is not the same as TV sets. Consumers who purchase TVs can still sell them to other users after returning them. In fact, when custom furniture is measured in the early stage, the merchants have already begun to bear the cost of custom furniture. Therefore, once the order is confirmed, consumers paying the full amount of customized furniture is conducive to benign business operations.†He Fuwei, deputy general manager of Zhibang, a veteran of custom-made furniture, said: “Customers choose Zhibang, which is to recognize us and finally Will agree to the full payment, we also use strong service as a guarantee, always adhere to the "customer satisfaction-based" business philosophy."
Disi brand new custom furniture cabinet cabinet business manager Li Li also said that, we do custom furniture for more than two years, consumers basically agree with a single payment in full before determining the next, because the entire industry are doing, then we have The brand and service are also guaranteed.
Industry expert: Introducing third-party monitoring mechanism
According to industry experts, at present, the custom furniture industry has no mandatory restraint mechanism, which leads to the emergence of “overlord clausesâ€. To solve this problem, provide a fair and just business environment for consumers and businesses, set up or set up a A third-party supervision mechanism similar to Alipay is not a cure.
However, Xu Bin, a lawyer at Beijing Zhongtang Law Firm, said in an interview with the Morning News reporter that it is not a “overlord clause†to determine the delivery of the full amount in the custom furniture. This is just a reflection of trading habits. In response to consumers in a weak position in this article, he suggested that consumers sign the custom furniture agreement, refine the material, color, size, and specifications of the product into written materials, in case of future evidence, evidence check.
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