At the scene, the staff patiently answered the various power problems raised by the customers, extensively solicited the opinions and suggestions of the customers, and detailed the record of the card forms that occurred during the card opening process, and immediately contacted the relevant departments to solve them in time. In order to use the effective time to provide convenience services for more customers, the customer service center staff prepares bread and mineral water to ensure the continuation of work, and continuously provides requisition for customers to open the card and provide consultation. According to statistics, in two days, the customer received fees, 1002 cards were opened, 95 inquiries were made, 3 suggestions were collected, and more than 3,000 copies of promotional materials were distributed.
In order to make the "serving for the people, creating the first priority" activities truly implemented, with the further development of the follow-up service of smart meters, Mianyang Bureau will actively adopt a variety of ways to provide more convenient and efficient services for more smart meter customers. Efforts to create a "10-minute power purchase circle", truly "starting with customer needs, and finally customer satisfaction." (Yang Haiyan Xiong Wei)
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