Dayang Net News Every year, in March, the Consumer Protection Day will issue various consumer rights protection cases. The reporter learned that the furniture category is the most prominent in the consumer complaints. Among them, consumers have the most complaints about online shopping furniture. Secondly, custom furniture has become a high-risk area for complaints as a popular furniture category in recent years.
It is reported that the problems reported by foreign consumers of online shopping Foshan furniture are mainly: the quality problems of furniture do not make promises to repair, the purchase of products is not on the board, the physical and the agreement does not match, the merchant delays the delivery, refund time. In this regard, the relevant personnel suggest: buy furniture products as much as possible to the physical store experience purchase, and custom furniture must sign a clear contract, and retain invoices, receipt documents and other documents.
More online furniture purchase disputes
Since Foshan is a big city of furniture, many foreign consumers buy furniture made in Foshan through online shopping. However, online shopping furniture is also the most disputed category of furniture consumption. The main problems are: damage in transportation, failure to find the goods after arrival, problems in installation, problems found in use, and poor quality of products. Therefore, many consumers have issued complaints to the Foshan Consumer Association.
Mr. Liu, a consumer in Xinjiang, said that he bought a sofa and pedal through the Tmall Mall in early 2017. He bought it and put it in the living room for a short time. He found that the sofa smells pungent and the material is inferior material. It is not Tmall propaganda. And the description of the sofa padding is down, but a stuffed stuffing such as duck feathers. Mr. Liu has complained through Tmall customer service for half a year, begging for Tmall to return, and said that he is willing to bear the freight and damage. However, the other party ignored it and it has been delayed until now.
Custom furniture is difficult to define
In recent years, furniture consumption has become popular with “custom furnitureâ€. There are also many famous enterprises with custom furniture. Many of them are mainly online customization business. In the “Double Eleven†shopping festival, the sales champion is also the custom furniture brand of Foshan. . But what followed was a substantial increase in custom furniture disputes.
Mr. Chen, a consumer in Chancheng District, reached a purchase agreement with a furniture store in Oriental Plaza in July 2017, preparing to purchase the whole house furniture (finished product + custom), and agreed that the expected delivery time is about 3 months, but by December 2017. The store sales consultant told Mr. Chen that the dressing table in the finished furniture ordered by the store was discontinued and ordered to be replaced by Mr. Liu. At this point, the order has been set for five months, and at the time of the receipt of the goods, the consumer was told that it was out of stock, so Mr. Liu immediately objected. Later, after communication, the sales consultant recommended another product of the same series. Mr. Liu expressed his understanding of the difficulty of the business, so he accepted her suggestion and changed the dressing table of the same series.
But later, Mr. Liu found that there were various problems in the furniture delivered: the door of the cabinet was not installed because of the wrong accessories; the color of the master room was changed after changing the style... In February 2018, Mr. Liu repeatedly urged The sales consultant followed up the issue, but the other party dragged on for various reasons. As of today, the following problems remain unresolved. (Reporting all-media reporter Li Chunxian)
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